Terms and Conditions

 

Website Terms & Conditions

Introduction

Hey! This website www.stefanfilippohealth.com is owned and operated by Stefan Filippo (ABN – 41971712762).  If you have any questions or need further information, please contact me at: stefan@stefanfilippohealth.com.

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care  about making sure we both know where we stand. When you visit this website and use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

On this website you will find blog posts/articles on health and wellbeing. This information is provided solely for educational purposes and should not be considered medical advice.

MY RIGHTS & RESPONSIBILITIES

I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information. 

Please be aware that the generalised health and wellbeing information I provide is not a substitute for specialist advice tailored to your individual circumstances. 

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services. 

Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results. 

VISITOR RESPONSIBILITIES

As a visitor to this website, you are expected to exercise common sense and take responsibility for your own health, safety and wellbeing. 

The information presented on the website is not intended to diagnose, treat or cure any disease, as such it is recommended that you seek medical advice before acting on the information you provide, to ensure your own safety.  

Stefan Filippo and associated companies are not liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the website or materials on the site.

DOWNLOADS

I am not responsible for viruses or any other damage which might occur as a result of downloading material from this site or any linked site. 

EXTERNAL LINKS

I am not responsible for the content available on any external sites that may be linked.

Specific Disclaimer

This disclaimer relates to Health Writing Services

I endeavor to provide informative articles, based on the current evidence at the time of writing.  Once the article has been written and provided to you, it is up to you to determine if it is suitable for your audience.

Intellectual Property

COPYRIGHT

The content of this website is protected by copyright. 

You may freely share this information on social media so long as you link back to the website.  No portion of this website may be copied or replicated in any form without explicitly linking to the website. 


TRADEMARKS

You may not use the logo presented on the header of page 1 of this document without my express permission.

Payment Terms

FORMS OF PAYMENT

Payment amount and method will be decided upon with each individual client.  This is subject to change.

Delivery of Services

Before delivering writing services, I may request to chat to the client via Skype or some other platform that suits us both.

Returns Policy - Health Writing Services

Change of Mind

In the event that a client changes their mind, after I have commenced work, no refund will be given.  I therefore recommend customers choose carefully.  If I am yet to commence work and you contact me regarding a change of mind, I will refund your money minus any fees from payment institutions.

Cancellation of Contract 

If you choose to cancel a service at any time, you will need to inform me in writing by emailing me directly. 

Consumer Guarantees

UNFORSEEN PROBLEMS

In the event of an issue such as an extended illness for me or a close family member, technological difficulties or other similar unforeseen events I may not get your service to you at the pre-arranged date. 

If this occurs, I may offer for you to continue the service at a later date or offer you a refund for the services not fulfilled.

Visitor Information

RESPECTFUL COMMUNICATION

You are able to interact with myself and other members of the site via commenting on blog posts.  There is to be no spam, advertising or disrespectful behavior toward myself or others.  In this instance, I will delete the comment/comments.

THIRD PARTY CONTENT

Occasionally, I will link to other websites or social media pages related to health and wellness industry.  The content they present, reflects their opinion and not mine.

I intend to use affiliate links in my content and on the Store section of this website.  I only share affiliate links to products and services I have used personally or have at the very least researched.

Jurisdiction & Dispute Resolution

JURISDICTION

Currently, my business is conducted in Victoria, Australia and this agreement is subject to the governing law of Victoria.

NEGOTIATION

If you have any issue or complaint arising out of your use of this website or these terms and conditions, I agree to make a genuine effort to resolve the dispute through negotiation and discussion 

MEDIATION

If we have a dispute, and are unable to resolve it by negotiation and discussion within 21 days, we must proceed to mediation with the assistance of an accredited mediator who is independent of us. The mediator is to be appointed by agreement of the parties and the costs will be shared equally.

LITIGATION

It is not my intention to go to court over anything and it is a last resort. This may only be undertaken if negotiation and mediation have proven unsuccessful. 

Website Privacy Policy

This document sets out my Privacy Policy. It describes how I collect and manage your personal information when you interact with this site. I take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact me.

I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

Personal Information

If you engage with me via this website, or choose to become my client I may ask to collect the following kinds of personal information from you, including:

  • Contact details, such as;

    • Name

    • Email address

    • More

  • Interests & preferences

    • Your opinion about future topics, products or services that may interest you

  • Interaction

    • Information that allows me to tailor my content to your needs when you sign up for one of my webinars or promotional events

Collection and Use

I may collect your personal information by various means including:

  • An opt-in form for my mailing list

I may use this information to:

  • Provide you with relevant news and updates about my services

  • Improve this website and the services I provide

I will only collect your personal information:

  • With your full awareness and consent, such as when you email me, tick a checkbox or fill in a form to provide me/us with information

  • If I need it to provide you with information or services that you request

  • If I am legally required to collect it

  • For necessary administrative processes if you become my client

Use of Personal Information

Reasons why I may disclose your personal information include:

  • To provide you with the services you have requested

Australian disclosure

I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to my functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.

If you have any concerns regarding the disclosure of your personal information, please do not hesitate to get in touch with me to discuss this personally.

Disclosure overseas

I will use all reasonable means to protect the confidentiality of your personal information while in my possession or control. I will not knowingly share any of your personal information with any third party other than the service providers who assist me in providing the information and/or services I am providing to you. To the extent that I do share your personal information with a service provider, I would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. However, some of my service providers may be overseas and may not be subject to Australian Privacy Laws or compliant with GDPR. Please contact me if you have any concerns about the potential disclosure of your information.

Security

I take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.

I manage risks to your personal information by:

  • Ensuring that only I / key personnel have access to sensitive information

As mentioned above, your personal information may also be stored with a third-party provider, where it will be managed under their security policy:

  • Mailchimp - https://mailchimp.com/about/security/

From time to time I may combine information provided by you with information gathered from:

  • Facebook

  • Google Analytics

  • Personal contact

If you do not wish this to occur, please contact me.

Access to Information

You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavour to make your information available you within 30 days. 

Please email me at stefan@stefanfilippohealth.com and I will endeavour to respond within 7 days.

Complaints

If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact me by emailing your concerns to me at stefan@stefanfilippohealth.com and I will endeavour to respond within 48  hours.

Notification of Change

If I decide to change my Privacy Policy, I will post a copy of the revised policy on my website.

Notification of Breach

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.